We want you to feel confident in your purchase. 

Please review our return policy below before placing your order.

The "Passage" and "Everyday" Collections

Items from the "Passage" and “Everyday” collections may be returned within 14 days of receiving your order. Items from the "Passage" collection will be subject to a 10% restocking fee for returns processed in original form of payment. No restocking fee applies when you choose returns for store credit. 

To be eligible for a return, items must be:

• Unworn
• In original condition
• Free from signs of use, damage, or alterations
• Engraved pieces are final sale

Customers are responsible for the cost of return shipping. The cost of return shipping will be deducted from the refund reprocessed to you. Return shipments are processed through Canada Post, and shipping label will be provided once your return request has been approved. 

 

Customized Pieces

Because of the nature of these pieces, they are not eligible for a standard refund, exchange or store credit.

 

Earrings

For hygiene reasons, all earrings are final sale and cannot be returned or exchanged.

How to Start a Return

To begin a return or exchange, please contact us within 14 days of receiving your order. Once approved, we will provide the return shipping details and next steps.